ServQ Alliance
ServQ Alliance

The Balanced Scorecard and the Execution Premium

Working with Client's senior management, the ServQ Alliance has used the Balanced Scorecard system for executing major programmes. We recommend it be used as part of a suite of change management tools and processes. 

 

To use the formal Kaplan and Norton definition:

"At the highest conceptual level, the Balanced Scorecard is a framework that helps organisations translate strategy into operational objectives that drive both behaviour and performance."

 

The BSC framework can be used with the Implications Wheel to define major risks, opportunities and timelines to implement change programmes. It also dovetails very well with the Partnership Continuum - acknowledging that improving human behaviour and team culture are major components of a successful change management programme.

 

Our team has been trained by the system originators KAplan and Norton in the UK/EU and USA. As advisors and consultants we have an extensive suite of BSC related material, papers, systems and programmes. Having access to documentation and related resources complements our intervention programmes as part of best practice knowledge transfer. Hence we will support, facilitate and coach your teams on implementation and most importantly ensure that you own the execution programme and related initiatives for success.

Recommended reading:

  1. For an overview - Mastering the Management System, Harvard Business Review January 2008
  2. For a comprehensive introduction - The Execution Premium: Linking Strategy to Operations by Kaplan and Norton Harvard Business Press 2008

 Clients' Views

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'

 

'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact.  This enabled us to prepare for and manage a period of considerable change and transformation.'

 

'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'

 

Thanks for the good work'

 

'This has been truly transformational.  It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way.  It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'

 

'Superb work - many thanks'

 

'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'

 

'(EU) outputs fully met the needs of the programme, the quality was very good'

 

'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'

 

'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'

 

'Both programmes have exceeded our expectations and attained high levels of adoption'

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