ServQ Alliance
ServQ Alliance

Analytics & Visualization

We have a small sample of papers, case studies, articles and books prepared by our Alliance members. We have listed them by sub-topic for ease of access.

Instant Customer Analytics using only Excel
There are some excellent specialized data analytics, data mining and data visualization tools available however we should not forget about Microsoft Excel, particularly the new versions....
Instant Customer Analytics using Excel.p[...]
Adobe Acrobat document [450.7 KB]

Partnering Fieldbook by Stephen M Dent and Sandra Naiman

Available from Amazon

The need to partner has never been greater. Our information-based economy requires organizations to reach out and connect with as many sources of knowledge as possible. This book offers a step-by-step process to help businesses form internal and external partnerships that add value to their organizations. Over 100 self-assessment exercises enlist partnering technologies to accelerate movement through the stages of relationship development. Questionnaires, checklists and examples are also included. All assessments feature scoring and interpretation guidelines for checking where you are on the path to becoming a smart partner.

 Clients' Views

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'


'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact.  This enabled us to prepare for and manage a period of considerable change and transformation.'


'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'


Thanks for the good work'


'This has been truly transformational.  It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way.  It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'


'Superb work - many thanks'


'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'


'(EU) outputs fully met the needs of the programme, the quality was very good'


'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'


'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'


'Both programmes have exceeded our expectations and attained high levels of adoption'

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