ServQ Alliance

Not for Profit Cases

Ground breaking leadership in extended enterprises

High quality marking systems

Result - High added value support to Major SME Enterprise Programme

The team developed a new method and management approach to enable SMEs to work as substantial virtual enterprises in key sectors of aerospace, environmental technology, marine, chemicals, healthcare and manufacturing. The client was a not for profit set up by an RDA as a central management organization. The team carried our a range of project within the programme. These are summarised below.

Programme Phase	Project	Result
Pre-launch	Design of a best practice finance and audit system	A new transparent team costing approach for adoption in virtual enterprises.
Pre-launch	Risk and process review	A risk and process maturity review of the major elements for virtual enterprises to ensure they were robust and integrated.
Launch	Membership analysis	Appraising the potential network member firms for financial and team working skills.
Post Launch	Risk and Implications modelling	Create a full risk and opportunities map for the VEN programme. This proved to be a very good simulation for some of the opportunities and challenges found in full roll out.
Implementation	Secondment	The alliance seconded a part time CEO for the Group from ASM Management Limited.
Implementation	System Analysis	A major review of the IT systems and how to integrate membership with emergent social media.
Implementation	New Products	The team worked with many members within the network to plan and design new products and alliances in the fields of enviromental engineering, healthcare, aerospace, marine and 'green' IT.

Business social media project for a UK University

Result - Significant improvement in external communications for the university

Starting with a Business Social Media Health check we then helped the industrial engagement arm of a major UK university to devise a business-led integrated social media strategy for engaging with businesses in their catchment area. This covered blogging, email marketing, LinkedIn, twitter, online/offline community and CRM.

Clients' Views

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'

'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact. This enabled us to prepare for and manage a period of considerable change and transformation.'

'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'

Thanks for the good work'

'This has been truly transformational. It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way. It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'

'Superb work - many thanks'

'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'

'(EU) outputs fully met the needs of the programme, the quality was very good'

'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'

'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'

'Both programmes have exceeded our expectations and attained high levels of adoption'

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