ServQ Alliance
ServQ Alliance

Transformation

We have a small sample of papers, case studies, articles and books prepared by our Alliance members. We have listed them by sub-topic for ease of access.

Transformational Thinking and Social Enterprise article by Mark Fowler
Mark Fowler recently published an article in the Lord Ashcroft International Business School Journal, Interconnections. The article describes a a recent case study in creating a social enterprise.
Transformational Thinking and Social Ent[...]
Adobe Acrobat document [281.6 KB]

Engagement of all personnel; team building

Bioteams - High Performance Teams Based on Nature's Most Successful Designs
One of a series of articles than Ken Thompson was commissioned to write for the Indian business journal - The Effective Executive. It looks at what people working in teams can learn from nature.
EffectiveExecutive_October_2010 - Biotea[...]
Adobe Acrobat document [375.3 KB]

Culture Change

Globalize Your Business to Become a Networked Enterprise
This article describes the gains from setting up and working as a networked enterprise. Ken Thompson wrote this in 2009 after working with Andrew Crossley on the EU VEN Programme in the UK.
EffectiveExecutive_May_2009 - TheNetwork[...]
Adobe Acrobat document [3.5 MB]

Bioteams by Ken Thompson

Available from Amazon

In the interconnected world of the 21st century, you and everyone you work with must be able to function in and through teams, and must also grasp what the latest concept of "team" really means. With the emergence of global Internet collaboration, social networks and mobile communications, the very meaning of the word "team" has changed entirely. Ken Thompson, former European IT Manager with Reuters and a pioneer of the burgeoning "biomimicry" design movement, has mapped out a fundamentally new model for teams. He teaches organizations how they can look to the natural world to create high performance "bioteams" based on nature's best designs.

The Networked Enterprise: Competing for the Future Through Virtual Enterprise Networks by Ken Thompson

Available from Amazon

"Ken Thompson provides a compelling and well-evidenced case for managing collaboration between SMEs through an emerging organisational form - the Virtual Enterprise Network. However, unlike some more theoretical or academic books which touch on this area, Ken actually provides practical guidelines about how to both assess the potential value of the collaboration over time and how to go about creating the VEN as a legal entity with clear roles for participants. The book is divided into two parts. The first provides a thorough overview of the subject from a business perspective and the second provides a valuable implementation guide."

Amazon Review

Ken cites the RDA Virtual Enterprise Network as one of his cases. At the time Ken was a specialist advisor to the VEN programme and Andrew Crossley was the VEN Group CEO. Since working together on this major programme Ken and Andrew have collaborated with Professor Male on the major shared services project for 10 local authorities along with Alliance partners Actica Consulting.

 Clients' Views

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'

 

'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact.  This enabled us to prepare for and manage a period of considerable change and transformation.'

 

'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'

 

Thanks for the good work'

 

'This has been truly transformational.  It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way.  It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'

 

'Superb work - many thanks'

 

'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'

 

'(EU) outputs fully met the needs of the programme, the quality was very good'

 

'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'

 

'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'

 

'Both programmes have exceeded our expectations and attained high levels of adoption'

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