ServQ Alliance
ServQ Alliance

Private Sector Cases

These are a brief sample of some of the Alliances projects completed for Clients in the private sector.

Partnering training and development for a world class telecoms firm

ResultA team transformation programme delivered internationally

Summary - A highly regarded international firm in advanced telecoms asked our US and EU team to design a bespoke transformation programme for its senior and middle management. The programme was based on building strong internal and external partnerships. Each individual had a personal partnering profile and development programme for improving team behaviour and performance.

Developing business simulations for a global management consultancy

Result - Developed a Corporate Social Responsiblity methodology

Summary - We developed a business simulation for a global management consultancy company in the area of Corporate Social Responsibility (CSR) which was then incorporated into the company's service offering to major corporate clients. We worked with their subject matter experts to develop and trial the simulator which was then incorporated into the company's service offering to meet the market needs and major client expecations.

Market and human capacity modelling

Result - Improved capacity planning for 1200 professional staff

Summary -  A new market sector based approach to skills and capacity planning was developed for the UK board of a top 10 design and project management firm. The high quality model enabled the assessment of new skills needed and over-capacity on a national, regional and local basis for more than 1,200 professionals. The firm was able to use a combination of transfers, skills changes and a national approach to its use of contract workers to manage its business more effectively.

Building high performance executives – UK firm

Result - Significant improvement in team behaviour

Summary - The executives had differing priorities, experience, focus and confidence. The business required a single, committed team, assuring high quality delivery. We built shared understanding about quality and judgements; commitment and confidence in a new role and created the key operational components of the new role.

 Clients' Views

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'

 

'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact.  This enabled us to prepare for and manage a period of considerable change and transformation.'

 

'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'

 

Thanks for the good work'

 

'This has been truly transformational.  It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way.  It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'

 

'Superb work - many thanks'

 

'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'

 

'(EU) outputs fully met the needs of the programme, the quality was very good'

 

'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'

 

'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'

 

'Both programmes have exceeded our expectations and attained high levels of adoption'

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