How to Contact Us

ServQ

Regus House

Malhouse Avenue

Cardiff Gate Business Park

Cardiff UK

CF23 8RU

T +44 2920 263633

or use our contact form.

What our Clients Say

'You have enabled us to articulate and communicate strategic direction throughout the whole organisation.'

'Your flair, creative approach, excellent relationships and methodology helped build capacity, develop behaviours and skills that had a lasting impact. This enabled us to prepare for and manage a period of considerable change and transformation.'

'We are delighted with the impact you have had in transforming individuals and teams enabling them to deliver high performance outcomes.'

Thanks for the good work'

'This has been truly transformational. It has helped us look beyond roles to the complex, uncertain and ethical dilemmas of working in a very different way. It gave us the time, space and challenge to grow ideas and deliver change in my and my team's practice.'

'Superb work - many thanks'

'You clearly understand the dynamics and have a lot to offer the.....initiative over the years ahead'

'(EU) outputs fully met the needs of the programme, the quality was very good'

'A focused and dedicated team of senior practitioners, researchers and industry leaders delivered work packages at the right time and quality'

'Very professional, well prepared and clear understanding of our expectations, very responsive to late change requests and programme revisions. Excellent pre and post sales'

'Both programmes have exceeded our expectations and attained high levels of adoption'

Transforming thinking; transforming results

We are a ground-breaking alliance of people with an EXTRAORDINARY BREADTH OF EXPERIENCE in small and large organizations.
Our alliance has a unique, comprehensive and INTEGRATED SET OF TRANSFORMATIONAL SKILLS, tools, experience and expertise.
We provide RICH, RAPID INTELLIGENCE AND INSIGHTS beyond the scope of most teams.
We tailor-make a seamless process to SUPERCHARGE YOUR BUSINESS.
We design the process to LEAVE A LEGACY OF CAPABILITY.
We FUTURE-PROOF YOUR BUSINESS, enabling you to do it next time.

What makes us different?

Engagement with people is critical to sucess. To quote a recent review:

"... in a world where most factors of production are increasingly standardised, where a production line or the goods on a supermarket shelf are much the same the world over, employee engagement is the difference that makes the difference – and could make all the difference as we face the realities of globalised competition and of the millions of graduates and even more skilled and committed workers that China, India and other economies are producing each year."

- Report to UK Government by MacLeod and Clarke 2009

Andrew Crossley spoke about collaboration at Pro VE

The way many individuals, teams and organizations think determines the way they operate. It can hold them back, even as the world around them changes. This slows up the pace you need to drive value and performance leaving your future vulnerable to growth and success. We change not just the operations and outcomes, but the thinking behind it - a legacy for the future.

Ken Thompson at NASA

Our people are experts in the hard and soft skills needed for effective transformation. On a practical level we are sometimes asked to become embedded in a senior management team, often as CEO, Finance or Marketing leaders for periods typically 3 months to more than a year. In any such secondment we aim to leave a positive legacy. On a project level our people act as trusted advisors to senior management to help them deliver positive change and outcomes.

See for yourself

Get an idea of our work by taking a look at selected reference projects.

Our references. Have a look at our services. Review our publications or read about our latest news:

May 2013 - Andrew Crossley is to co-present on joint bidding at the Wales Charity Law Conference 2013 at the Cardiff City Stadium on Tuesday 21st May. See the news page for more details.

Feb 2013 - The management team has just completed a 4 month research programme and written a new practitioner's handbook for procurement executives and leaders of smaller organizations bidding as consortia for larger tenders in Wales. The Sponsors are arranging for its future publication.

December 2012 - We have reviewed BS 11000 Parts 1 and 2 on Collaborative Business Relationships for a Client team and can recommend it as a solid framework for joint working. The standard is new and we would like to thank senior executives of the Institute for Collaborative Working for their insight into the standard's development and implementation.

November 2012 - After 11 years as the Chairman of ServQ, Ian Watson has announced his retirement. Ian was one of the firm's co-founders. (see news)

Our services

Future-Proof your organisation

We develop solutions with you that match your requirements.
We seek not just to provide solutions for today's challenges but to FUTURE-PROOF your organisation.
We build learning and flexibility for the future.
Our solutions are based on over a decade working closely as advisors, partners and mentors to the leaders and owners of a wide range of organizations.

Our services

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